I. Privacy Policy

Effective Date: September 27, 2023

This Privacy Policy outlines the practices and policies of Delmarva Christmas Lights with respect to the collection, use, and protection of personal information obtained from visitors to our website and customers of our services. We are committed to safeguarding your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand how we handle your information.

1. Information We Collect

We may collect the following types of personal information:

• Name
• Contact information (email address, phone number, mailing address)
• Payment information (credit card details)
• Other information provided by you in communication with us

2. How We Use Your Information

• We may use your personal information for the following purposes:
• To provide our services and fulfill orders.
• To communicate with you regarding your order and our services.
• To process payments and invoices.
• To send you updates, newsletters, and promotional materials (with your consent).
• To comply with legal obligations.

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• With service providers who assist us in providing our services.
• In response to a legal request or when required by law.
• To protect our rights, privacy, safety, or property, as well as that of our customers.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Your Choices
You have the right to:

• Access and correct your personal information.
• Opt-out of receiving marketing communications.
• Delete your personal information (subject to legal requirements).

6. Cookies and Tracking
We use cookies and similar technologies on our website to enhance your user experience. You can manage cookie preferences through your browser settings.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any revised policy on our website.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at (410) 251-0928.

II. Terms and Conditions

1. Scope of Work
Delmarva Christmas Lights agrees to provide services and materials as specified in the proposal and agreed upon by the client. All work will be performed in a professional and workmanlike manner, consistent with standard industry practices.

2. Alterations and Deviations
Any alteration or deviation from the specifications provided in the proposal, which may result in additional costs, shall be executed only upon written change orders agreed to by both parties. Such alterations will result in additional charges beyond the initial quote.

3. Contingencies
All agreements are contingent upon circumstances beyond our control, including but not limited to weather emergencies, national emergencies, acts of vandalism, theft, terrorism, changes in trade legislation, and labor disruption.

Payment Terms

4. Deposit
Clients are required to submit a minimum deposit of 25% of the total project cost to secure the job. This percentage may be modified for special orders, projects exceeding $6,000, or other extenuating circumstances. Deposits for special orders are non-refundable once the product has been ordered.

5. Scheduling
A credit card will be required to schedule the job regardless of agreed upon payment preference. The remaining balance must be paid in full upon installation. If you wish to pay via cash or check the office must be made aware before installation of the lights. If payment by check or cash is not received upon completion, the credit card on file will be charged the outstanding balance, plus a 2% convenience fee.

6. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Maryland, without regard to its conflict of law principles.

7. Entire Agreement
These Terms and Conditions constitute the entire agreement between Delmarva Christmas Lights and the client, superseding all prior agreements, oral or written.

III. Refund Policy

1. Deposit Refund
Deposits made for project bookings are non-refundable once the product has been ordered. In cases where the project is canceled before the product order, the deposit may be refunded at the discretion of Delmarva Christmas Lights.

2. Balance Payment
The remaining balance for services must be paid in full via check or cash upon completion of the project. If you wish to pay via cash or check the office must be made aware before installation of the lights. Failure to make the full payment at that time may result in the credit card on file being charged for the outstanding balance, along with a 2% convenience fee. We reserve the right to add late fees to any account that is past due. We reserve the right to send any past due accounts to a collection agency to obtain payment.

3. Changes or Cancellations
If the client wishes to make changes to or cancel the project after it has been scheduled, additional charges or refunds may be considered on a case-by-case basis, subject to the terms outlined in our Terms and Conditions.

Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at (410) 251-0928.